Shipping and Returns

How will my order be delivered?

As my items are made to order the lead time can be 2 - 4 weeks.  At busy periods, this may vary, but I will always inform you if your order will take longer to process.

For Memory Keepsake Items, I do have a waiting list.  Upon your enquiry or purchase, I will instruct you of an approximate start date, and your Keepsake will be ready approximately 4-6 weeks from that start date.

I use the Royal Mail Delivery Service to dispatch goods.  For items under £20 I use 1st Class Standard Delivery

For items £20+ I use 1st Class Signed For Delivery Service.

All items will be beautifully wrapped and packaged in either environmentally friendly packaging or sometimes a clean reused box. 

CORONA VIRUS & POSTAL STRIKE UPDATE

Due to the current situation, delivery of goods can be delayed, so please bear with myself and the Postal Service.  Should you not have received your goods after 6 weeks, please email me at info@michellecorbindesign.co.uk 

Please ensure your address details are correct on the checkout process, as this is the address I will use to post to you.

All items should be checked on receipt and any issues should be emailed to me at info@michellecorbindesign.co.uk

How will my parcel be packaged?

Where possible I do like to use clean recycled packaging, but I do ensure it is of a high quality.  Your item will be packaged in Tissue Paper or something similar, to ensure you have a pretty parcel inside.  

How can I request a custom order?

I am not currently offering Custom Orders

Can I request a refund?

I cannot refund Personalised items, however if there is an issue in quality, then I will rectify, and cover costs of postage once I have inspected the issue.  

For a Refund, you have 14 days on receipt of goods and point of contract to request once you have made a clear statement that you would like a refund.  Any returns postage must be covered by yourself.

Refund will only be made to original account that paid for the item.

Any complaints must be made to info@michellecorbindesign.co.uk